SBC follows a well-established five areas approach in exploring the strategic, tactical and operational requirements needed for your organization’s success and for magnifying the customer’s and financial value, the approach covers a 360 degrees analysis for the following:
Organization’s hierarchy, chain of command, management systems, job structure and administrative procedures.
Roles and functions, Job descriptions, competences, skill requirements, training requirements, personnel development, structure, reporting mechanisms, career path design and performance assessment.
Covers how things are done inside the company, including detailed activities execution, work instructions, time study, rules, roles and routing.
Information flow, applications, data sources, data management, data integrity, systems functionality, business support technology tools, Information systems infrastructure and Integration.
Metrics and KPIs
Key Performance Indicators for business processes, service level agreements, service quality, efficiency, compliance, budget and customers satisfaction.
From analyzing the above mentioned areas, SBC experts can underline where the company is, where it should reach and how to reach there, and accordingly SBC prepares the expert implementation and execution plan for achieving the customer’s business goals.